Complaints and feedback

We are always open to feedback, whether it is a compliment, a comment or a complaint. Without it we could not make the improvements that help us serve you better.

How to contact us

• Email office@medicore.uk
• Call 0333 002 1999
• Write to Medicore Ambulance Services, The Bull Pen, Hargham Road, Old Buckenham, Attleborough, Norfolk NR17 1PE

Please tell us your name and how to reach you, the date and service involved (for example a patient journey, an event or a course), what happened, and what you would like us to do. You can complain on behalf of someone else with their permission.

If you are not satisfied

• If your care was funded by the NHS, you can ask the Parliamentary and Health Service Ombudsman to look at your complaint once our process has finished.
• You can also tell the Care Quality Commission about your experience. The CQC does not resolve individual complaints, but uses feedback to decide when, where and what to inspect.